JP Food Store delivery charge & return policy 

Delivery Return

Postal Charge

Total Amount / Postal Charge

Usd $0 – $40 / Usd $8

Usd $40 – $80 / Usd $12

Over $80 / Free of Charge

About delivery 

  1. Delivery Type – Mail services only provided registered or non-registered air mail services ( Express Courier eg: DHL/UPS in future planning )
  2. Domestic handling time – will usually ship within 2 business days of receiving clearance payment.
  3. Parcel tracking – please noted, Some country may be without parcel tracking function. Check your parcel use below link https://www.hongkongpost.hk/en/mail_tracking/index.html
  4. Estimate delivery day – Normal parcel mail between 7-15 working days .

Parcel weight & size detail 

  1. Courier standard box size (not over) 30cm X 30cm X 30cm, weight max 2kg per box. If Over 2kg we will separate 2 parcel for mail .
  2. Registered air mail service Only Support below Country:

United States, Canada, Brazil, United Kingdom, France, Germany, Netherlands, Switzerland, Spain, Russia, Norway, Sweden, Denmark, Israel, Japan, South Korea, Vietnam, Cambodia, Thailand, Malaysia, Singapore, Philippines, Indonesia, Australia and New Zealand.

Other country may be only support non-registered mail.

Payment of taxes 

  1. JPfoodstore only response courier delivery fee. Some country’s customs need pay import taxes before pick up. Customer need clear taxes payment on your post office or government office to complete delivery. 

Item Less pick or parcel loss claim step

  1. Item less pick , please email confirm with photos (photo include our post label).
  2. Loss parcel check by post office or courier.
  3. re-delivery or refund .

Refund and return policy

1. Not accept goods opened or exchange of food product.

2.  Refund only for lost delivery or less picking item.

International Parcel Shipment

Customer received parcel if not in good condition . Please understand our
company cannot control processing in courier mail services. We have keep in good condition before mail .

About kind of case, please understand it’s not in our refund policy.

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